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Making every step of the Travel Journey safer for you

Published on 21 May 2020

United CleanPlus

United employee and the customer wearing masks | United CleanPlus logo | Clorox logo

We remain passionate about connecting the world safely. United CleanPlus℠ is our commitment to delivering industry-leading* cleanliness, plus putting health and safety at the forefront of your experience. We’re teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we’ll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel journey.

We’re dedicated to bringing the United CleanPlus commitment to you in three distinct ways:

The first pillar of the United CleanPlus program is delivering industry-leading cleanliness. The second pillar is prioritizing your well-being. The third pillar is innovating for a healthier tomorrow.

We’re working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic’s website to learn more about COVID-19.

man carrying luggage icon

See what we’re doing to make every step of the travel journey safer for you.

Disinfecting the cabin with electrostatic spray

Delivering industry-leading cleanliness

We’re leveraging the disinfecting expertise and suite of products from Clorox, the #1 trusted brand for powerful cleaning, to deliver an industry-leading standard of cleanliness. Together, we’re doing this by:

  • Disinfecting high-touch areas like armrests, door handles, lavatories, seatback screens, and seat belts.
  • Equipping employees with hand sanitizer and other supplies.
  • Providing hand sanitizer wipes as you board the aircraft.
  • Ensuring our aircraft cleaning standards meet, and in many cases exceed the Centers for Disease Control and Prevention (CDC) guidelines.

Visit Clorox’s website to learn about disinfecting tips, products, and more.

We’re also continuing to enhance and improve our cleaning processes by:

  • Using electrostatic spraying for enhanced cabin sanitation on aircraft at our hub airports. See how
  • Using state-of-the-art high-efficiency (HEPA) filters on all United aircraft to circulate air and remove up to 99.7% of airborne particles.
  • Reducing touchpoints by temporarily shutting down self-service kiosks, asking you to scan your boarding pass, and encouraging you to use united.com or the United app.
  • Installing sneeze guards at key interaction points like baggage and check-in counters.
Women wearing a mask

Prioritizing your well-being

We’re adjusting certain parts of the travel experience to address your health and safety by:

  • Changing some things about onboard food and beverage service. Beginning May 22, we’ll introduce an “all-in-one” snack bag that includes a wrapped sanitizer wipe, 8.5-ounce bottled water, Stroopwafel, and package of pretzels. This snack bag replaces the complimentary economy snack and beverage service on domestic flights scheduled for 2 hours and 20 minutes or more.
  • Boarding fewer customers at a time and boarding back to front by rows after pre-boarding to promote social distancing.
  • Adjusting advance seat selection to avoid seating you next to other travelers, depending on aircraft configuration and cabin. For regularly scheduled flights that are expected to be fairly full, we’ll let you change your flight with no change fee or receive a travel credit for your trip. We’ll do our best to contact you about 24 hours before your departure time so you can decide before you arrive at the airport.
  • Requiring all United travelers, flight attendants, and employees on board to wear face coverings. Learn more
  • Minimizing contact between our agents and customers by creating a 6-foot rule at ticket counters.
Using Touch-less kiosk via smart phone

Innovating for a healthier tomorrow

We’re the only U.S. airline with a full-time, on-site medical director, who’s been providing guidance throughout the coronavirus outbreak. With their expertise, we’ll keep working to develop ways to create the safest travel journey in a rapidly changing world. Some examples include:

  • Rolling out touchless kiosks at select airports for a hands-free experience. Learn more
  • Developing tools to reduce touchpoints throughout your travel experience.
  • Implementing temperature checks for employees at our hub airports.
  • Testing UV sanitation deployed by drones and hand-held wands, as well as an antimicrobial shield, for airport and aircraft surfaces.
  • Testing artificial intelligence that can assist with temperature screenings and crowd detection.

Keep checking in for more updates as we continue to analyze all aspects of the travel journey.

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